Email support
Best for product questions, account support, partnership requests, and follow-up details that need written context.
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Tell us what you need to understand
Whether you are comparing hospitals, looking for specialist context, checking medicine information, or preparing for a VIP care workflow, the SinoMDB team can help route your request.
Membership guidance
Use this route if you want to understand which subscription or VIP service is appropriate for your research needs.
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We aim to review inbound requests within one business day. Urgent clinical decisions should always go through licensed medical providers.
Read termsHow we can help
Route your request to the right workflow
Clear context helps us respond faster. A short note about the disease area, target city, patient location, and expected timeline is usually enough to begin.
Medical resource research
Questions about hospital categories, doctor discovery, medicine records, disease guides, and how to compare available information.
Account and subscription support
Help with membership access, plan selection, payment questions, consultation credits, and dashboard usage.
VIP coordination inquiries
Requests related to hospital matching, document preparation, appointment coordination, and care journey planning.
What to include in your message
Please avoid sending unnecessary sensitive health data in a first message. Start with the minimum context needed for routing.
- Your main question or goal.
- The disease area, treatment category, or hospital you are researching.
- Your preferred language and patient location or time zone.
- Whether you are looking for free information, membership access, or VIP support.
Want a guided path instead?
Membership gives you a clearer workflow for deeper resource access, consultation support, and next-step planning.